Privacy Policy

How we collect, use, store, and protect your personal information.

Last Updated: June 29, 2026

1. Introduction

Hefei Neilin Network Technology Co., Ltd. ("Neilin Tech", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.neilin.shop (the "Site") or interact with our services.

By using our Site or services, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our Site and services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

  • Contact us via forms: When you submit a contact or inquiry form, we collect your name, email address, phone number, company name, and the content of your message.
  • Communicate with us: When you email us at support@neilin.shop or contact us by phone, we collect your contact details and the content of our communications.
  • Request services: When you engage us for consulting, system design, or integration services, we collect business information necessary to fulfil the engagement.

2.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically, including:

  • Log Data: IP address, browser type and version, operating system, referring URLs, pages visited, time and date of access, and session duration.
  • Device Information: Device type, screen resolution, and browser settings.
  • Cookies and Similar Technologies: We use essential cookies to ensure proper site functionality. Analytics cookies may be used with your consent to understand how visitors interact with our Site.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To respond to your inquiries, provide quotations, deliver our services, and manage our business relationship with you.
  • Communication: To communicate with you regarding your requests, project updates, technical support, and account-related matters.
  • Site Improvement: To analyze usage patterns, improve the functionality and user experience of our Site, and diagnose technical issues.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests, including the Cybersecurity Law of the People's Republic of China and the Personal Information Protection Law (PIPL).
  • Security: To detect, prevent, and respond to fraud, unauthorized access, or other security incidents.

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR) and the Personal Information Protection Law (PIPL), we process your personal information based on the following legal grounds:

  • Consent: Where you have explicitly consented to a specific processing activity (e.g., marketing communications).
  • Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering a contract.
  • Legal Obligation: Where processing is required to comply with applicable legal obligations.
  • Legitimate Interests: Where processing is necessary for our legitimate business interests, provided such interests do not override your fundamental rights and freedoms.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our Site, hosting services, email delivery, and analytics — subject to strict data processing agreements.
  • Legal Requirements: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or that of others.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, with notice provided.

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Specifically:

  • Contact form submissions: Retained for up to 24 months after the last interaction.
  • Business records (contracts, invoices, project documentation): Retained for the duration of the business relationship plus 5 years for legal and tax purposes.
  • Log data: Retained for up to 12 months.
  • When retention is no longer necessary, your data will be securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption of data in transit (TLS 1.2+) using valid SSL/TLS certificates.
  • Secure server infrastructure with firewall protection and access controls.
  • Regular security assessments and vulnerability scanning.
  • Employee training on data protection and confidentiality obligations.
  • Strict access controls limiting data access to personnel on a need-to-know basis.

While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but will promptly notify you of any data breach that affects your information, as required by law.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure (Right to be Forgotten): Request deletion of your personal data, subject to legal retention requirements.
  • Right to Restrict Processing: Request limitation on how we process your data.
  • Right to Data Portability: Request transfer of your data to another service provider.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at support@neilin.shop. We will respond to your request within 30 days, as required under applicable law. We may need to verify your identity before processing your request.

9. Cookies Policy

Our Site uses cookies and similar tracking technologies to enhance your browsing experience. Here's what we use:

  • Essential Cookies: Required for the Site to function properly. These cannot be disabled. They include session cookies that maintain your interaction state.
  • Analytics Cookies: Help us understand how visitors use the Site — which pages are most popular, how users navigate, etc. We use this data to improve the Site. These are only set with your consent.
  • Functional Cookies: Remember your preferences and settings for a more personalized experience.

You can control cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the Site. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for specific websites.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. When we transfer data across borders, we implement appropriate safeguards, including Standard Contractual Clauses (SCCs) as approved by relevant authorities, to ensure your data receives an equivalent level of protection. By using our services, you consent to such transfers in accordance with this policy.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information promptly. If you believe a minor has submitted personal data to us, please contact us immediately.

12. Third-Party Links

Our Site may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with. This Privacy Policy applies solely to information collected by Neilin Tech.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. For significant changes, we may provide additional notice via email or a prominent notice on our Site. We encourage you to review this policy periodically.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the People's Republic of China. Any disputes arising from this policy shall be resolved through friendly negotiation, and if unresolved, submitted to the competent court in Hefei, Anhui Province, China.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: support@neilin.shop
  • Phone: 190-6584-7399
  • Address: Building B, Room 201, 300m East of Tongling Road & Linquan Road Intersection, Yaohai District, Hefei, Anhui, China
    安徽省合肥市瑶海区铜陵路与临泉路交汇处东300米B栋201号

We will acknowledge receipt of your privacy-related request within 5 business days and aim to resolve it within 30 days.